Job Description: Technical support engineer L1:

As a member of our Zerto Technical Support team, you will provide first-level technical support to Enterprise customers, Cloud Service Providers, and business partners.

What you’ll be doing:

• You will be part of the L1 team that provides support in the EMEA region but will also provide support to customers from all over the world.
  
• You will be responsible for investigating, troubleshooting, and resolving customers’ technical issues.
  
• You will investigate and troubleshoot technical issues through remote sessions on customers’ sites.
  
• You will be familiar with Zerto's technology, workflows, and best practices.
  
• You will be creating knowledge base articles, both for the internal Zerto audience and external to our customers.
  
• You will work closely with our customers on a daily basis.
  
• You will work closely with our L2 team on a daily basis.
  

What’s in it for you?

• You will be part of a global support team that is critical to the success of Zerto, as it is the core collaboration point between support, sales, and our customers.
  
• You will constantly learn new skills and will be exposed to new technologies and platforms, such as VMware vCenter Server, VMware Cloud Director, Microsoft Hyper-V, Azure, AWS, and more.
  

What you’ll bring:

• Basic knowledge and understanding of TCP/IP and other networking concepts.
  
• Basic experience with Windows Server administration.
  
• Excellent spoken and written English.
  
• Customer-focused and team-oriented.
  
• Must have a passion for troubleshooting client problems and satisfying customer needs.
  
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.
  
• Excellent interpersonal skills.
  
• Working days are Monday -Friday.
  

Bonus If you have the following:

• Experience with VMware virtualization solutions.
• Experience with Microsoft Hyper-V virtualization solution.
• Experience with public cloud virtualization solutions such as Azure and AWS.
• Experience with Linux.
• Experience with RESTful API.